Business Studies Class 12 Worksheet Chapter 7 Directing

1. List the elements of directing.

2. State the importance of directing function.

3. Give any two ways of improving the effectiveness of communication.

4. Fill in the blanks:

1. Directing flows from ____ to ____. 

2. Directing takes place at ____ level of management. 

3. ______ _____ flows through official channels designed in the organisation chart.

4. Formal communication may be further classified as – ______ and _____. 

5. ______ communication takes place between one division and another.

6. ______ communications refer to flow of communication from subordinate to superior whereas ______ communication indicates communication from a superior to subordinates. 

7. _____ communication is generally referred to as the ‘grapevine’. 

5. Identify the need as per Maslow’s need hierarchy in each of the following statements:

1. These include factors such as self-respect, autonomy, status, recognition and attention. 

2. It is the highest level of need in the hierarchy.

3. Hunger, thirst, shelter and sleep are some examples of these needs.

4. These needs refer to affection, sense of belongingness, acceptance and friendship. 

5. Stability of income and pension plans are examples of these needs.

6. In the organisational context, basic salary helps to satisfy these needs.

7. It refers to the drive to become what one is capable of becoming.

6. Pay and allowances is one of the financial incentives used to motivate employees. List other financial incentives.

7. Status is one of the non-financial incentives used to motivate employees. List other financial incentives.

8. Identify the leadership style in the following statements:

1. In the Roman Empire, the emperors held the power, controlled the strings to the system and made decisions without necessarily consulting with the public.

2. The manager is there only to support them and supply them the required information to complete the task assigned.

3. This is a style of leadership where subordinates have a say in the decision making. 

9. Identify the incentive and also the type of incentive:

	Incentive	Type of incentive
Ex. Basic pay, dearness allowance and other allowances.	Pay and allowances	Financial incentive
a. Incentive offered over and above the wages/ salary to the employees.
b. Involving employees in decision making.
c. Provident fund, pension, and gratuity.
d. Giving more autonomy and powers to subordinates.
e. Displaying on the notice board or in the company newsletter about the achievement of employee.
f. Car allowance, housing, medical aid, and education to the children, etc.,
g. Managers should provide opportunity to employees to improve their skills and be promoted to the higher-level jobs.
h. Designing jobs that include greater variety of work content, require higher level of knowledge and skill.

10. Identify the communication barrier and also the type of communication barrier:

	Barrier	Type of communication barrier
Ex. intended meaning may not be conveyed by a manager to his subordinates	Badly expressed message	Semantic barrier
a.  Usually people cannot retain the information for a long time if they are inattentive or not interested.
b. If the parties do not believe each other, they cannot understand each other’s message in its original sense.
c. Pre-occupied mind of receiver and the resultant non-listening of message.
d. In an organisation with highly centralised pattern, people may not be encouraged to have free communication.
e. In an organisation where there are number of managerial levels, communication gets delayed and distorted.
f. If there is no reward or appreciation for a good suggestion, the subordinates may not be willing to offer useful suggestions.
g. If there is no match between what is said and what is expressed in body movements,