Case Studies on Business Studies Class 12 Chapter 12 Consumer Protection

CONSUMER PROTECTION

1. Mr. Kartik attended a free medical eye camp conducted by a NGO where, a cataract operation was performed to his right eye. Due to the negligence of the staff, he lost his eye.  Can he file a case in a consumer court against the NGO organization? Also give a reason.

2. Which consumer Right gives the business firms freedom to set up their own consumer service and grievance cell?    

3. Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman’s residence with an apology and as a replacement offered a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.

(CBSE 2016)

4. Bhavna, who is vegetarian, went to the leading bakery shop for having cake and later she found out that the cake contained non vegetarian content. Neither the advertisement nor the packing of the product displayed that the product has non vegetarian content. Which right of the consumer is violated here?   

5. The manufacturer of a fairness cream did not mention all the contents on the label of cream. Which right of consumer protection is violated? Also draw a label of a fairness cream.                 

6. Divya Prakash after completing his graduation started working with a multinational company in Delhi. But due to ill health of his parents he had to go back to his village. There he noticed that the villagers were literate but ignorant about their rights. Many vegetable vendors were using stones as weights to sell their vegetables. Some shopkeepers were selling food items without having ‘FPO mark’. Villagers did not find anything wrong with these practices. So to create awareness among villagers Divya Prakash decided to publish a weekly Journal ‘Jan Jagriti’. State the ‘Right’ which Divya Prakash has exercised by doing so.                                                                                 

7. Himanshu purchased a car from  ‘Galaxy Motors’ for Rs.25 lakhs. There was a defect in the car. He felt cheated and filed a complaint in the state Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it. Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer.          (CBSE 2015)

8. Deepak filed a case against Domestic Electronics Ltd. in the state commission. But he was not satisfied with the orders of the state commission. He then moved to national commission to appeal against the order of state commission. However, he is not satisfied with the decision of national commission also. Can he appeal in Supreme Court against the order of national commission? Give reason.

9. Ms. Bhawna  wants to buy gold jewelry.  How can she check the purity of the gold? 

10. Sumit purchased an ISI marked washing machine of a famous brand MG from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer’s instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine started stopping between the wash cycle. Sumit, therefore, approached TG Electronics Ltd which refused to provide any service on the plea that the installation of the machine was not done by the company.

1. State the responsibility which Suman Sumit had to fulfill as an aware consumer to get the services of the company.

2. Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).

(CBSE 2018)

11. Suman wanted to purchase a sandwich toaster. She checked about the various sandwich toasters available online and compared the prices so that an intelligent and wise choice could be made. Then she went to a nearby market to buy the sandwich toaster. Being an informed consumer, she looked for the correct standardisation mark. The shopkeeper showed her different toasters but was quoting a higher price than the price she had checked online. After negotiating with the shopkeeper, she was able to bring the price down. As a responsible consumer, she asked for a cash memo, against the amount paid for the product and took the toaster home. On opening the package, she found an instruction booklet, which she read carefully. Then she followed all instructions step by step and made nicely toasted paneer sandwiches for her family.

1. State any two responsibilities which have been discharged by Suman, besides asking for a cash memo.

2. Explain the two rights being discussed in the above case.

(CBSE 2019)

12. RO Youth Club organized a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So the RO Youth Club members decided to clean the premises. During their cleanliness drive, they realized that the old age home also required pest control. But some of the inmates of the old age home were reluctant for it because they believed that pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest control product which promised easy, inexpensive and long lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contacted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court.

The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.

1. State any six directions that might have been issued by the court.

(CBSE 2015)