Business Studies Class 12 Worksheet Chapter 12 Consumer Protection

 Business Studies Class 12 Worksheet Chapter 13 Consumer Protection

1. Caveat venditor means “Let the consumer beware”. True or false?

2. Give the definition of consumer as given under consumer protection act. 

3. List the ways of consumer protection.

4. Fill in the blanks:

1. The District Forum consists of a President and ___ other members, __ of whom should be a woman.

2. Each State Commission consists of a President and not less than ___ other members, ___ of whom should be a woman.

3. The national commission consists of a president and at least ___ other members, ___ of whom should be a woman.

4. A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds _____ but does not exceed _____.

5. In case the aggrieved party is not satisfied with the order of the State Commission, he can appeal before the National Commission within ___ days of the passing of the order.

6. Only those appeals where the value of goods and services along with the compensation claimed, exceeds _____ and where the aggrieved party was not satisfied with the order of the national commission, can be taken to the supreme court of india.

5. Identify the point of importance of consumer protection in each of the following statements:

1. Consumers need protection against malpractices of the sellers.

2. Satisfied customers not only lead to repeat sales but also provide good feedback to prospective customers.

3. It becomes necessary to educate consumers about their rights and reliefs so as to achieve consumer awareness.

6. Identify the consumer right mentioned in each of the following statements:

1. The consumer has a right to file a complaint in case of dissatisfaction with a good or a service.

2. The consumer has a right to be protected against goods and services which are hazardous to life and health.

3. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations.

4. Consumers should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.

5. The consumer has a right to get relief in case the product or service falls short of his expectations. 

6. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.

7. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.

8. The marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc.

7. What are the following quality marks used for?

1. ISI mark

2. HALLMARK

3. AGMARK

4. FPO mark

8. State the various reliefs available to a consumer.

9. Name any two consumer organisations. 

10. Mention the role played by NGOs in consumer protection.