Case Studies on Business Studies Class 12 Chapter 7 Directing
Case Studies/HOTS
How does an organisation satisfy esteem needs of its employees.
(CBSE 2019)
Pramod was a supervisor at ‘Annapurna Ata’ factory. The factory was producing 200 quintals of aata every day. His job was to make sure that the work goes on smoothly and there was no interruption in production. He was a good leader who would give orders only after consulting his subordinates and work out the policies with the acceptance of the group.
Identify and describe the leadership style being adopted by Pramod.
Which leadership style is most suitable in the following situations:
When followers are highly skilled, experienced, educated and trustworthy.
When followers are uneducated and inexperienced.
When the leader wants to involve the subordinates in decision making.
Identify the Maslow’s hierarchy need highlighted in the following statements:
Motivators like pension plans and job security help to satisfy this need.
Informal groups are often formed to satisfy this need.
Challenging jobs and opportunities for innovation help to satisfy this need.
Name the incentive which refers to giving more autonomy and powers to subordinates. Also identify the type of incentive.
Manoj, a sales manager, achieved his sales targets one month in advance. This achievement was displayed on the notice board and a certificate for the best performance was awarded to him by the CEO of the company.
Name the incentive provided to Manoj.
Identify the type of incentive.
List two other incentives of the type identified.
Jyoti is working in a company on a permanent basis. As per the job agreement she had to work for 8 hours a day and was free to work overtime. Jyoti worked overtime, due to which she fell ill and had to take leave from her work. No one showed concern and enquired about her health. She realized that she was fulfilling only some of her needs while some other needs still remained to be fulfilled.
Identify the needs of Jyoti which she is able to fulfill.
Identify the needs which are still remained to be satisfied.
A superior invites the suggestions from his employees and also implements the good suggestions while taking the decision for the employees. Identify the leadership style. Which values are being followed?
X Ltd. offers to its employees to issue shares at a price which is less than the market price.
Name the incentive offered to the employees.
Identify the type of this incentive.
Give more examples of this type of incentive.
Mr. Ashutosh, a recently appointed production manager of kavach Ltd. has decided to produce jute bags instead of plastic bags as these are banned by the government. He set a target of producing 1000 jute bags a day. It was reported that the employees were not able to achieve the target. After analysis he found that employees were demotivated 5 and not putting in their best for achieving the target. Mr. Ashutosh’s behavior is good towards the employees. His attitude is always positive. So he announced various incentive schemes for the employees like:
Installing award or certificate for best performance
Rewarding an employee for giving valuable suggestions
Congratulating the employees for good performance
a) Identify the functions of management highlighted in the above paragraph.
b) State the‘incentive’ under which the employees are motivated.
c) State any two values which the production manager wants to communicate to the society by his work and behaviour.
‘A.S. Environs Ltd.’ is dealing in Environment Consultancy. To get the business, the team leader and his team used to travel to different states to give presentation to their clients. As per the policy of the company, the team leader used to travel by air whereas his team travelled by road/train. It was not only time consuming but also at times forced the female team members to travel alone. As a result, the subordinates were not acting in a desired manner to achieve the organisational goals. The CEO of the company came to know about it. He called the team leader, discussed the matter with him and decided to change the travel policy of the company. It was decided that in future all the members including the leader would travel together and usefully utilize the travelling time in discussion about the presentation to be given to the clients. This made a positive impact and every member of the team started acting in a manner as desired by the team leader.
State the features of the element of the function of management used by the CEO.
X Ltd. is a bank functioning in India. It is planning to diversify into insurance business. Lately, the government of India has allowed the private sector to gain entry in the insurance business. Previously, it was the prerogative of LIC and GIC to do insurance business. But now with liberalization of the economy and to make the field competitive other companies have been given the licenses to start insurance business under the regulation of Insurance Regulatory and Development Authority.
X Ltd. plans to recruit high quality employees and agents and exercise effective direction to capture a substantial part of life and non life business.
Identify financial and non-financial incentives can the company use for employees to motivate them?
What benefit will the company get from motivating them?
Identify the qualities of leadership in this line of business that the company managers must possess to motivate employees and agents.
Sultan was a regional manager in a company for last eight years. On the retirement of the marketing manager, Sultan applied for the same post because he was extremely ambitious and had dedicated all his energies to obtain the post of Marketing Manager. However, the top management decided to fill the position by selecting a better person from outside. Because of this Sultan was heartbroken and his performance declined.
When the new Marketing Manager joined, one of his major problems was how to motivate and inspire Sultan to his former level of performance.
State any three non financial benefits that the new marketing manager may use to motivate Sultan.
(2015 C)
Mukul and Sohan are friends working in Malakshmi Steels Ltd as marketing manager and Research Assistant respectively. When both met in the company’s canteen, Sohan informed Mukul about a change in the company’s hiring policy of employees. Identify the type of communication used in the above example.
Mr. Fernandez is the owner of Unibie Enterprises, carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organisation and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason.
Michel found that all decision making of the enterprise were in the hands of his father. Moreover his father did not have confidence in the competency of the employees. Thus the employees were not happy.
Identify any two communication barriers because of which ‘Unibie Enterprise’ was not able to achieve its target.
State one more barrier each of the types identified in that part (a)
(CBSE 2016)
Prateek is working in a multi-national company in Noida. He was running temperature for the last many days. When his blood was tested, he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior ‘Mr. B. Chatterjee’. Mr. B. Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings.
From the above para quote lines that indicate formal and informal communication.
State any two features of informal communication.
Identify any two values that are being communicated to the society in the above case.
Rajesh is working under his superior, Nitin. Rajesh always gives useful ideas and suggestions to his superior. Nitin implements his suggestions and has always found favourable results. However, he never appreciates Rajesh for his suggestions. Rajesh decided not to communicate any suggestion or idea to Nitin.
Which communication barrier is referred here? Also identify the type of barrier.
Annu and Ashu are working in the same organization but in different departments. One day at lunch time Annu informed Ashu that due to computerization many people are going to be retrenched soon from the organization. Name the type of communication that took place.
Name the type of formal communication in which two departmental heads communicates with each other.
Name the type of communication involved between employees working at the same level.
Which type of barrier to communication takes place when a word has more than one meaning?
Mr. Fernandez is the owner of Unibie Enterprises, carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organisation and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason.
Michel found that all decision making of the enterprise were in the hands of his father. Moreover his father did not have confidence in the competency of the employees. Thus the employees were not happy.
Identify any two communication barriers because of which ‘Unibie Enterprise’ was not able to achieve its target.
State one more barrier each of the types identified in that part (a)
Rajesh is working under his superior, Nitin. Rajesh always gives useful ideas and suggestions to his superior. Nitin implements his suggestions and has always found favourable results. However, he never appreciates Rajesh for his suggestions. Rajesh decided not to communicate any suggestion or idea to Nitin. Which communication barrier is referred here? Also identify the type of barrier.
Prateek is working in a MNC in Noida. He was running temperature for the last many days. When his blood was tested , he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior Mr B Chatterjee. Mr B Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings.
From the above para quote lines that indicate formal and informal communication.
State any two features of informal communication.
(CBSE 2016)
AS Enirons Ltd is dealing in Environment Consultancy. To get the business, the team leader and his team used to travel to different states to give presentation to their clients. As per the policy of the company, the team leader used to travel by air whereas his team travelled by train/road. It was not omly time consuming but also at times forced the female team members to travel alone.
As a result, the subordinates were not acting in a desired manner to achieve organisational goals. The CEO of the company came to know about it. He called the team leader, discussed the matter with him and decided to change the travel policy of the company. It was decided that in future all the members including the leader would travel together and usefully utilize the travelling time in discussion about the presentation to be given to the clients.
This made a positive impact and every member of the team started acting in a manner as desired by the team leader.
State the features of the element of the function of management used by the CEO.
(CBSE 2016)
Anjali had been working with ‘Tata Enterprises’ for the last ten years. She was famous for her dedication towards the work. When the manager senior to her retired, all her colleagues thought that now Anjali would be promoted. But to everyone’s surprise the vacant post was filled by an outsider ‘Miss Monika’. Anjali felt demoralized and her performance started declining. She would absent herself often and could not meet her targets.
Miss Monika was a good leader who would not only instruct her subordinates but also guide and inspire them. She noticed Anjali’s behaviour and felt that her performance could be improved. She started involving Anjali in decision making issues related to the organisation and made her a part of high level joint management committee. Anjali was now punctual to office and her performance started improving.
Identify the function of management performed by Monika.
Name the element of the above function of management which helped Monika to improve Anjali’s behaviour.
State any three features of the element identified.
(CBSE 2016)
Explain briefly any 3 semantic / personal / organisational barriers to communication. (CBSE 2017)
The barriers to effective communication exist in all organizations to greater or lesser degree.’ State any four measures to overcome these barriers.
Avdesh is the Managing Director of Delta Ltd. The production manager, Ms Priyanka was efficiently handling the processing of orders and had a team of ten motivated employees working under her. Everything was going on well. Unfortunately, Priyanka met with an accident. Avdesh knew that in the absence of Priyanka, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of orders was planned. Everybody agreed to work as a team because the behaviour of Avdesh was positive towards the employees of the organisation. Everyone put in extra time and efforts and the targets were met on time. Not only this, Avdesh visited Priyanka and advised her to take adequate rest.
Identify the leadership style of Avdesh and draw a diagram depicting the style.
(CBSE 2015)
Sandhya is a successful manager at Manisons Enterprises. She has a team of twelve people working under her. She encourages them to set their own objectives and take decisions. She respects their opinions and supports them, so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control she uses forces within the group.
As an intelligent manager, at times, she also makes use of positive aspects of informal communication. This way, she is able to unify diverse interests and ensure their targets are met.
There are many styles of influencing people’s behaviour. Identify the style used by Sandhya which is based on the use of authority.
State two positive aspects of communication discussed above.
(CBSE 2018)
Ram Murthy, the CEO of ‘Goodcare Hospitals’, a leading chain of hospitals, decided to reward the good work of the doctors of his organisation. For this he instituted two running trophies. A ‘Healthcare Achievers Trophy’ to acknowledge and appreciate the tireless efforts of the doctors who rendered selfless services to the patients and another ‘Beti Bachao Trophy’ to recognise the outstanding work done by the doctors in saving the girl child.
The CEO also wanted to improve the health services in rural areas all over the country. He decided that all doctors must work in rural areas for atleast six months. He also decided that the paramedical staff should be employed locally.
Identify the incentive provided by ‘Goodcare Hospitals’ to its doctors through running trophies.
Which need of the doctors will be satisfied through the incentive identified in part (a)?
(CBSE 2018)
Rakesh is CEO of ‘Newcastle Enterprises’. His success stories are famous he chooses highly motivated and capable managers who can perform their tasks creatively and adequately without his help. He allows the group members to work on their own tasks and resolve issues themselves.
He intervenes, but only when needed to correct an unfavorable situation. He does not use power unless it is absolutely essential. He even allows mistakes to happen for his people to learn from them. He supports them and supplies them the required information to complete the assigned task.
Identify the leadership style adopted by Rakesh.
With the help of diagram, explain the other two leadership styles based on the use of authority.
(CBSE 2019)
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