Case Studies on Business Studies Class 12 Chapter 6 Staffing

1. Vision Ltd. is a company engaged in the marketing of air conditioners of a famous brand. As the demand for the product grew, the company decided to recruit more employees. Identify the concept which will help the Human Resource Manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons.

(CBSE 2017) 

2. Some learning opportunities are designed and delivered to improve skills and abilities of employees whereas some others are designed to help in the growth of individuals in all respects. Identify the concepts explained above.

3. The director of Garments Company decided to set up a manufacturing unit in a rural area of Bihar where people have less job opportunities and labour is available at a low rate. For this he selected Mahesh, Vandana, Neha and Rajesh as heads of sales, accounts, and purchase and production departments.

1. Identify and state the next two steps that the director has to follow in the staffing process after selection of the above heads.

4. The workers of ‘Gargya Ltd.’ are unable to work on new computerized machines imported by the company to fulfill the increased demand. Therefore, the workers are seeking extra guidance from the supervisor and the supervisor is overburdened with the frequent calls of workers. Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle their work independently. Also state any three benefits that the workers will derive by the decision of the supervisor.  

(CBSE 2015)

5. Zenith Ltd. is a highly reputed company and many people wanted to join this company. The employees of this organization are very happy and they discussed how they came in contact with this organization. Aman said that he was introduced by the present Sales manager, Mr. John. Benu said that he had applied through the newspaper and was appointed as H.R Manager. Vaibhav said that he was neither related to any of the employee of the organization nor there was any advertisement in the newspaper even then he was directly called from IIM Ahmadabad from where he was about to complete his MBA. 

1. The above discussion is indicating an important function of management. Name the function of management. The management function identified in part (a) follows a particular process. 

2. Explain the step of this process which being discussed in the above Para.

(CBSE SAMPLE PAPER 2015)

6.  Atul- The Assistant Manager, Vikas- The marketing Head and Leena- The Human Resource Manager of ‘Montac Enterprises Ltd.’ decided to leave the company.

The CEO of the company called the Human Resource Manager, Leena and requested her to fill up the vacancies before leaving the organisation. Leena suggested that her subordinate Miss Rama Wadhwa is very competent and trust worthy, if she could be moved up in the hierarchy, she would do the needful. The CEO agreed for the same. Miss Rama Wadhwa contacted ‘Smith Recruiters’ who advertised for the post of marketing head for ‘Montac Enterprises Ltd’. they were able to recruit a suitable candidate for the company. Atul’s vacancy was filled by screening the database of unsolicited applications lying in the office.

1. Name the internal/external sources of recruitment used by ‘Montac Enterprises Ltd.’ to fill up the above stated vacancies.

2. Also state any one merit of each of the above identified source of recruitment.

(CBSE 2016)

7. Aakanksha, Nikita and Parishma are the owners of a handicraft unit in the urban area of Dibrugarh in Assam, which is involved in the manufacturing and marketing of Sital Pati, traditional mats and Jappi (the traditional headgear). They decided to shift this manufacturing unit to a rural area with an objective of reducing the cost and providing job opportunities to the locals.

They followed the functional structure in this organisation with a view to increasing managerial and operational efficiency.

They assessed and analysed the type and number of employees required, keeping in mind that they had to encourage the women, and the people with special needs belonging to the rural area.

State the next three steps that they will have to undertake, for obtaining a satisfied workforce for their handicraft unit.

(cbse sample paper 2016)

8. Joseph Bros. was a firm manufacturing jute lamp shades. It uses left over jute pieces from various jute factories to manufacture economical lamp shades which are supplied to various hotels in nearby towns. It employs men and women from nearby villages as workers for creating good lamp shade designs. Joseph Bros. is not able to meet its targets. Namish, the supervisor of the company, was told to analyze the reasons for the poor performance.  Namish found following problems and suggested certain solutions in the working of the business. The number of workers employed was less than what was required for the work.  As a result, the existing workers were overburdened. The firm decided to search for new workers and it asked the present employees to introduce candidates or recommend their friends and relatives to the firm. This enabled the firm in "putting people to jobs" and assured attainment of objectives according to plans.

a) Identify the functions of management being performed by the firm in the above situation.

b) Name the concept and its source used by the firm to attract more workers for the firm. 

 (cbse sample paper 2016)

9. Mr.Ashish Mourya was selected for the post of a Public Relations Officer in a Power Distribution Company.  While performing his duties, he becomes too emotional and gets angry very quickly while interacting with the public.  Identify the defect in his selection process.  

10. A company gets applications on and off even without declaring any vacancy. However as and when the vacancy arises, the company makes use of such applications. Name the source of recruitment used by the company.              

                                                              

11. Nishant, the director of a garments company, is planning to manufacture bags for the utilization of waste material from one of his garment units. He has decided that this manufacturing unit will be set-up in a rural area of Orissa where people have very few job-opportunities and labour is available at very low rates. He has also thought of giving equal opportunities to men and women.

For this he wants four different heads for Sales, Accounts, purchase and Production. He gives an advertisement and shortlists ten candidates per post after conducting different selection-tests.

1. Identify and state the next three steps for choosing the best candidates out of the candidates short-listed.

      

12. Blue Heavens Ltd. purchased a new hi-tech machine from Germany for manufacturing high quality auto components in a cost effective manner. But during the production process, the manager observed that the quality of production was not as per standard. On investigation it was found that there was lack of knowledge amongst the employees of using these hi-tech machines. So, frequent visit of engineers was required from Germany. This resulted in high overhead charges.

(i) Suggest what can be done to develop the skills and abilities of employees for producing high quality products by using these hi-tech machines. Also state how the employees or the organization will benefit from your suggestion.                                                         

13. Why is aptitude test conducted in the process of selection? 

(CBSE 2017)

14. Mohit Gupta is working with Yellow Security Services Ltd. He is also recruiting security guards for the company. The company provides security services in Delhi and Noida at short notice to various companies. The guards are recruited on temporary basis. The guards provided by this company are known for their honesty and punctuality. Mohit Gupta is well known in his village for providing employment to unskilled people.

1. Name the source of recruitment used by Yellow Security Services Ltd.

2. State any one disadvantage of this source of recruitment.

(CBSE 2015)

15. Xeno Ltd is a global information technology consulting company with 45,000 employees serving over 600 clients in 23 countries. Its chief executive officer, Neil Suman, guided the company through two decades of diversification and growth to emerge as one of the leading Indian companies in the software industry. The company has set standards in ensuring the best training opportunities for its employees.

Its ‘Project Guidance Program’ is a 52 day structured training programme. This is offered to all recruits of varied backgrounds to be trained on essential behavioural and technical skills that prepare them to work in live customer projects. There recruits are hired from universities and management institutes for technical, professional as well as managerial jobs. The training programme helps the new employees in settling down quickly into the jobs by becoming familiar with the people, the surroundings, the job and the business.

1. Identify the external source of recruitment used by the company to hire new employees.

2. Explain the method of training used by the company to train employees selected by the source of recruitment identified in part (a).

3. State any two ways in which the ‘Project Guidance Programme’ can benefit Xeno Ltd.

(CBSE 2019)

16. ‘Moga Industries Ltd.’ approached a well established university in the city of Madurai to recruit qualified personnel for various technical and professional jobs. They selected Tanya, Ritu, Garima and Chetan for various vacancies in the organisation.

After the selection and placement, ‘Moga Industries Ltd.’ felt the need to increase the skills and abilities and the development of positive attitude of the employees to perform their specific jobs better. The company also realized that learning new skills would improve the job performance of the employees. Hence, the company decided to take action for the same.

1. Name the step of the staffing process regarding which the company decided to take action.

2. State the benefits of the action to ‘Moga Industries Ltd.’.                    

(CBSE 2018)